Job Functions, Duties, Responsibilities and Position Qualifications:

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JOB DESCRIPTION

Position:  Account Service Representative (ASR) - Indianapolis, IN

Position Summary: 

The Account Service Representative position serves as a liaison between Sunrise Medical Laboratories and the physician clients that we serve by providing customer care, on call support and office staff training.  It requires face-to-face communication with the laboratory clients and various departments in the lab. The ASR is assigned specific accounts that must be serviced in their assigned areas.  This position is commission eligible.  

Principle Responsibilities:

Works independently to provide face to face services to accounts in assigned locations in the areas of customer service, hardware/software computer based needs and trainingMaintains a schedule that will enable the ASR to provide service to client accounts in an efficient mannerSupports Sales Staff with client account start upsSets up shortlists and special profiles of tests most frequently used by the clientConducts sight surveys to familiarize themselves with the overall operations of the officeOrganizes and maintains computer systemTroubleshoots, follows up and resolves problem situationsEnsures that problem situations are followed up on in a timely mannerCorresponds with various departments for problem resolution and to maintain efficient functions of clients accountsProcesses associated paperwork for client servicingManages all aspects of required paperwork from a new client set up and client retention perspective  Follows-up continuously with clients regarding their accountsCorresponds with clients at least twice a month as well as on an asneeded basis in order to maintain relationship, follow up, and address  concerns

Education:  College degree in Business Management and or Marketing preferred. Clean and valid IN drivers license

Experience:   Previous client service management in the medical field of 2 years preferred

Skills: 

High level of professionalismStrong interpersonal and communication skillsStrong organizational and time management skillsStrong follow thru and ability to multi-taskAbility to handle high volume work loadCreative problem solverPositive attitude and team playerComputer literateSelf Starter and focused on self development

Scheduled Weekly Hours:

40

Work Shift:

1st Shift (United States of America)

Job Category:

Sales

Company:

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.