Account Management, Planning & Execution:

·       Build and maintain customer relationships within assigned territory, serving as their primary point of contact to drive high levels of customer satisfaction.

·       Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.

·       Consistently engage with customers to understand their needs, desired outcomes, and identify aligned strategies to create positive impact and propose executable solutions.

·       Collaborate with internal teams, including customer service, marketing, and product development, to ensure seamless customer experiences.

·       Create a strategy and develop, manage, and execute sales realization for assigned accounts.

·       Create account plans to effectively align with customer’s strategies to identify mutual and establish actionable next steps.

·       Develop strong relationships with key decision makers and identify influences with multi-level connections across the organization.

·       Prepare call reports, forecasts, and quarterly presentations for current or new business activity, new products, and other relevant marketing or competitive information.

·       Analyze sales data and market trends to accurately forecast future sales within the territory.

Territory Growth Initiatives for New Business:

·       Identify and prioritize growth opportunities and target potential clients within assigned territory.

·       Develop and execute strategic plans, and conduct market research to generate new leads, prospects, and business opportunities.

·       Collaborate with the marketing team to implement effective lead generation campaigns.

·       Identify opportunities to cross-sell and upsell additional products or services to existing clients.

·       Develop and implement strategies to maximize revenue within existing accounts.

Customer Success: Price Management, Forecasting & Cross Functional Collaboration

·       Align with organizational initiatives to maximize Customer value through systematic adoption, education, and execution, in an incredibly fast-paced, exciting, and constantly changing environment.

·       Maintain and communicate customer forecasting and ordering needs aligning with company Supply Chain, Demand Planning, and Plant Operations to ensure proper inventory planning and production schedules.

·       Maintain customer pricing file and communication on contract and market adjustments +/-.

·       Manage spot business/rush offers as needed.

·       Monitor pricing strategies and adjust them as needed to remain competitive while maximizing profitability.

·       Negotiate pricing agreements with clients, considering volume discounts and long-term contracts

·       Adhere to all GMP Standards/Requirements

·       Other Duties as Assigned