At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
As an Account Manager, you are considered the customers' main point of contact, and are responsible for overseeing all of their day-to-day operations. Account Managers act as the liaison between customers and cross-functional internal teams, and are responsible for ensuring timely/successful delivery of customer requests. Excellent communication skills are required to ensure we understand our customer's needs and are able to build long-lasting, mutually beneficial relationships with our key business stakeholders. Additionally, Account Managers are expected to demonstrate a high level of customer service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions. This will include managing the resolution status of routine to complex requests related to our customers' business requirements; including but not limited to:

Issue Tracking- Engaging internal departments and customer resources to work on outstanding issues from start to resolution while providing routine updates to the customer.Driving Practical and Creative Solutions- Critically thinking about complex situations to find optimal outcome.Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or customer resources best appropriate to drive issue resolution.Work within deadlines and drive resolution within a timely manner.Responsible for utilizing member-focused strategies to improve member experience and customer satisfaction.Renewal Implementation- Lead implementation of renewal by working with cross-functional internal teams, consultants and customer.This role supports member retention and growth goals.Supports operations and sales teams on ad hoc projects.May require travel to offsite locations for in-person meetings.

Required Qualifications

2-5 years of client relationship experience including issue resolution and account administration.3 years of customer facing experienceGroup Health Insurance and/or Broker Industry experience.Excellent written and verbal communication skills.Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams)State insurance license, as required by state law (or ability to obtain this license within first 3 months of hire).20% travel required.This position is based in Utah

Preferred Qualifications

2+ years Account Management, Health Insurance Industry experience.2-5 years carrier or brokerage Health/Life industry experience in a capacity of interacting and servicing customers.

Education

Associate’s Degree or equivalent work experience (HS Diploma + 2 years relevant experience)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,014.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.