·      Establish and maintain strong customer relationships, ensuring excellent customer service, and increasing customer satisfaction and loyalty.

·      Understand and master customer business needs, work closely with the internal team to ensure accurate communication and efficient delivery of customer needs.

·      Regularly provide business updates and reports, track and manage customer feedback to ensure continuous service improvement.

·      Identify and develop new business opportunities to expand our influence in the North American market.

·      Developing, coordinating and often implementing marketing strategies across Advertising platforms.

·      Owning the company's best practices (AMC, VoM, VoC, VoS), measure and track the effectiveness/ROI/ROAS of marketing efforts through analytics & reporting - Take action from your insights after making recommendations to clients.

·      Championing quarterly and annual business reviews for client renewals.