*** This is a Hybrid/ Remote opportunity based out of our Longwood, FL office. ***
Title: Account Manager - Commercial Lines
Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary
Working in conjunction with Account Executive (AE) or Producer and following established industry and company guidelines; responsible for managing an assigned book of business; increasing account retention and new business support; and meeting all performance requirements regarding production, quality, and ensuring that no liability associated with errors and omissions occur. Responsible for strategic coordination and execution of day- to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA.
What You’ll Do:
Maintain high degree of technical competence and industry/market expertiseExercise discretion and independent judgment to ensure beneficial outcomes for clients and IOADirect day-to-day activities and workflow assigned to administrative, customer service and/or account management team which includes delegation and prioritization of assignment/task, communication on performance expectations, and monitoring execution to ensure performance requirements and timelines are metAssist in monitoring team performance to ensure productivity, efficiency, quality, and service standards are met, recommending corrective actions to Management when appropriateManagement and execution of a variety of customer service and value-added service requests/inquiries including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; contract review for insurability; review policy forms and endorsements; review audits; identify errors and facilitate corrective actions; Certificates of Insurance; Evidences of Property; and Cancellation/ReinstatementsManage policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals and ensures all new and renewal insurance policies are bound, billed and issued accurately and delivered to the Client/Insured within required timeframeManage policy renewal process in conjunction with AM, AE and/or Producer, including but not limited to:Conducting client research and gathering complete underwriting informationConducting Loss Run AnalysisPreparing complete and accurate submissions including Acord applications and/or supplemental forms; sending out to market and/or performing Online Rating as requiredEvaluating and negotiating coverages and pricingPreparing and presenting ProposalsBinding coverage and complying with any subjectivity(ies) as required by carrier, Surplus Lines Association and/or IOAPreparing and executing Premium Finance Agreements, when applicableDiligent follow up for Policy IssuanceReview all policies, identifying and notifying AE or Producer of any discrepancies and ensuring that all necessary changes are submitted to and issued by the carrierMaintaining accurate and complete policy transaction detail, schedules and Summaries of InsuranceMonitor Accounts Receivables reports and take action on any delinquent accounts along with collecting outstanding balances dueMaintain agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well-documented, accurate, and up-to-dateMonitor and maintain activity/suspense, taking necessary action to ensure completion within required time frameMaintain frequent, transparent communication with account team regarding individual and team client service and policy administration activities, ensuring that the AE, Producer and/or Management is fully informed of workload status, questions, concerns and/or any errors, discrepancies or changes as it relates to the account and their insurance policies and facilitates appropriate/corrective actionsDeliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requestsContinually stay abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating proceduresContinually seek to improve individual and team performance, including identifying, communicating and adopting best practicesLive and champion IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadershipRegular and consistent attendance is expected, and a necessary component to the jobPerform other duties as assigned
What We’re Looking For:
3+ years of account management experience; or 5+ years related experience in the insurance industry
Has a through working knowledge of insurance brokerage business and assigned clients’ needs
All required active licensing
At least one professional designation preferred, such as CIC or equivalent
Strong analytical, problem solving and decision making skills
Exceptional customer service skills
Excellent multi-tasking, organizational, and prioritization skills
Outstanding verbal/written communication skills
Ability to perform large work volumes with high degrees of accuracy and attention to detail
PC proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel
Exceptional personal character
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus earning potentialGreat benefits, including company paid health insurancePaid time off for holidays, vacations, and sick time401K with an employer matchParticipation in our employee stock planOpportunities for professional growth and career progressionA culture that emphasizes respect for every individualCompany commitment to work/family life balance and community serviceTeammates who share your drive for excellenceKnowing every day you are helping our clients protect their families and businesses
Still wondering if IOA is the right fit for you?
If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.
Any unsolicited resumes or candidate profiles submitted to e-mail accounts of employees of Insurance Office of America, hereafter referred to as IOA, or any of its subsidiaries are considered property of IOA for recruiting purposes and are not subject to payment of agency fees. In order to be an authorized vendor for IOA, any such agency must have an existing formal written agreement signed by an authorized IOA HR leader and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged by IOA on the particular search by a member of our Talent Acquisition Team. Likewise, for our authorized Vendors, if the candidate submission process is not followed, no agency fees will be paid by IOA or our subsidiaries.