Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

If you’re passionate about drawing meaning from data and helping others remove roadblocks, this role may be perfect for you. As a Client Management Executive, you’ll support client managers and customer contacts on a day-to-day basis with their travel program, action plans, tracking and driving new strategies to improve their performance. 

What You’ll Do 

Support client managers, service delivery teams, and clients by tracking and driving tasks and resolving concerns and issues 

Monitor and respond to questions in the client shared mailbox 

Lead monthly client reporting including global CSAT, TSF and global settlement in collaboration with the client manager 

Lead internal calls with internal teams, including monthly hotel attachment reporting 

Maintain client documentation including IATA, PCC and GDS 

Lead new product implementations for Amex GBT client management colleagues 

What We’re Looking For 

Business travel industry expertise 

Knowledge of GDS systems (Galileo & Amadeus) preferred 

Organization, project management, and prioritization skills 

Excellent written and verbal communication skills 

Able to draw meaningful conclusions from raw data 

Proactive issue identification and resolution 

Experience building strong, inclusive working relationships in a diverse global work environment 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!