As an Account Manager at Capita One (This role will be employed by MRI Software however the role will work exclusively for the Capita One Brand and business unit. ) you’ll work with our existing clients to ensure we enjoy long term mutually beneficial partnerships.  

This role resides within our Revenues and Benefits Sales & Account Management Team, so in turn you will typically be liaising with key stakeholders such as: Heads of Revenues and Benefits,  Director of Finance, Head of ICT, Head of Customer Services and procurement, which will vary depending on the structure within each client organisation.

This role

You will form strong and deep relationships built on trust and will be the go-to person for these people to work in partnership with to improve their Revenues and Benefits service and delivery outcomes. You will play a pivotal role ensuring they are meeting the ever-changing needs of their business through utilising software solutions and associated professional services offered by One and our partners.

You will always be on hand to give trusted advice and guidance to ensure your clients are top performers and that together with our clients we provide better outcomes to citizens who use the Council’s Revenues and Benefits service.

Ideal skills, knowledge, and qualifications

The role carries a sales target hence the following would be very advantageous:

Ability to negotiate professionally both internally and externallyActively working towards or obtained an IT / Software industry recognised sales qualification.Deal with all aspects of complex sales processes (with an eye for detail)Be able to accurately forecast sales revenue and ensure a high degree of accuracy in our internal CRM system (Salesforce).Appreciation and knowledge of local government procurement processes, what constitutes compliant procurement and confidence to challenge and steer such procurement activity.A good understanding of local government gained by either working in local government or previous experience of successful account management of local authority clients.An appreciation of the Revenues or Benefits business undertaken by local authorities.Confidence and product knowledge – clients will be looking to you for guidance, hence you will need to have the confidence to engage at a senior level and back this up with a good understanding of ICT, government & procurement legislation, and product knowledge. Furthermore, you will need to challenge the status quo within the customer organisation and drive change. Ideally you will become a trusted advisor and part of the client’s decision-making team. Training will be available as will specialist support but a base knowledge in these areas is important as is an aptitude and willingness to learn Problem-solving – your clients will have challenges that they will look to you to solve with solutions. This may involve simply matching software or services from within our portfolio or it could be advising on changes they need to make internally to align their business with software or services from our portfolio which will then solve the problem.Proven knowledge & experience of cloud computing concepts.  High level knowledge of how different Local Authority systems / technologies can integrate / interface with each other.

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  

Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  

Invest in our competitive Personal Pension plan and help set you up for your future.  

Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).   

Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!

Income Protection Plans give you the peace of mind you deserve.   

Further your professional development and growth with our generous Tuition Reimbursement Schemes.  

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

Amazing growth takes amazing employees. Are you up to the challenge? 

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.