Vitu Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Virginia.   Position Overview The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of VA to oversee the Northern Virginia area.    Responsibilities + Meet with dealership staff to review the process and procedures pertaining to their title and registration process. + Maintain a strong business relationship with key dealership personnel. + Assist with the installation of the program. + Train dealership personnel on the Vitu portal. + Provide support via phone, chat, and email as needed. + Answer dealership questions regarding title and registration and DMV processing. + Deliver exceptional customer service and support by being responsive and proactive to customer needs. + Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns. Qualifications + Must be able to deliver a high level of customer service + Requires an individual with excellent communication and training skills. + Troubleshooting and problem-solving skills are a must. + Must have excellent follow-up skills. + Strong writing skills and attention to detail. + Familiarity with various DMS systems is preferred. + A clean driving record is required. + Excellent time management skills + Ability to work either on a team or independently, with minimal supervision Experience + Dealership and/or DMV experience is preferred. + Experience with Virginia vehicle title and registration. + Knowledge of  Virginia state rules and regulations regarding title and registration. + Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive) + Frequent automotive travel is required up to 200 miles. Benefits and Perks + Family-friendly flexibility + Generous health benefits + Dental and vision insurance + Paid leave and holidays + Competitive salaries + Casual work environment + Tuition Assistance + Life Insurance and 401K Powered by JazzHR