GumGum is a contextual-first, global digital advertising platform that uses advanced AI  technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. 

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit

The Account Manager is a critical role within the Customer Success and Operations department that works directly with our advertising agency partners to execute on campaigns to meet client targets. The role supports our sales team to ensure that all aspects of the campaign cycle are performing to client expectations while updating, educating and building relationships with our agency partners.

The Account Manager facilitates the management of all aspects of the campaign life cycle, working closely with our Sales, Creative Services and Programmatic Ad Operations teams to ensure the successful delivery of advertising campaigns, while providing GumGum clients with industry-leading customer service.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

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What You'll Achieve

Campaign Success & Client Satisfaction Execute advertising campaigns on GumGum's platform within SLA. Ensure exceptional client experiences and cultivate agency relationships. Coordinate with clients and internal teams for smooth campaign execution. Provide IOs, campaign screenshots, and relevant reporting. Maintain systems (Salesforce, Jira) and deliver End of Campaign Reports aligned with KPIs. Assist with billing and offer feedback to enhance client service. Partner with Sales to support new business development Collaborate with Sales on media plans, campaign strategies, and upweight opportunities. Support new business development and strategic sales initiatives.

Skills You'll Bring

Bachelor's degree in Advertising, Marketing, Business, or related field. 2+ years in digital media (Account Management, Media Planning, Customer Service). Proficient in Microsoft Office/GSuite, Doubleclick, Sizmek, MOAT, Integral Ad Science, DoubleVerify, Salesforce, JIRA. Strong communication, time management, and attention to detail. Knowledge of Ad Tech, programmatic advertising, and industry trends. Ability to manage stakeholders, meet deadlines, and maintain a solutions-focused approach. Self-motivated, team-oriented, and open to feedback with a growth mindset. We embrace a flexible work environment! For this role, you'll have the opportunity to work both remotely and from our Sydney office. We ask that you're able to join us in the office 2 times per week to collaborate with your team and enjoy the in-person vibe (Tuesdays & Thursdays).  

Awards

Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9 Ad Exchanger Programmatic Power Player 2022 and 2021 CTO  Hero Award of OTT.X 2023 Digiday Media Awards Europe finalist 2022 and 2021 Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

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