Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Worcester office for a balanced work experience.

We are seeking an ambitious Account Handler to join our dynamic team in Worcester. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion.

Responsibilities:

Organise and handle personal work activities to achieve team objectives and meet agreed targets

Review client documentation to ensure comprehensive and accurate information is presented for the quoting process

Collate and communicate client requirements to ensure appropriate marketing of the risk

Liaise with clients to resolve queries and respond to market and third-party queries as appropriate

Produce high-quality market documentation, securing appropriate authorisations

Take ownership for data entry, credit control, and chasing subjectivities when required

Work with underwriters to place insurance that balances quality, coverage, and price

Process data promptly and accurately on relevant systems to support client service and internal processes

Maintain accurate and timely documentation for clients, ensuring proper organisation of records.

Conduct due diligence/sanctions checks in line with company procedures

Adhere to company policies, procedures, and obtain required authorisations

Nurture positive relationships with colleagues and external contacts

Provide support and assistance to senior colleagues and/or their clients on request

Deal with or refer client enquiries, renewals, and mid-term adjustments

Requirements:

Understanding of general and legal principles of insurance combined with knowledge of relevant regulatory and legal frameworks

Familiarity with the market, including competitors, specific territories, and cultural awareness

Experience in an account handling or technical role within commercial insurance is essential.

Good understanding of team objectives and how role contributes

Excellent communication and interpersonal skills

Able to work independently and use initiative

Flexible and able to meet deadlines/targets with good organisation skills

Attention to detail and willingness to learn

Calm under pressure; ability to positively react to change

Effective communicator skilled at building connections and cultivating relationships

Qualifications:

GCSE Maths and English (or equivalent)

A levels (desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent