The application window is expected to close on 3/08/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants must be located in the posted locations. Meet the Team Success is directly associated with creating strong and meaningful customer relationships and the attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, Services Specialist Core, Delivery, Legal, Finance, and our Partner ecosystem to develop services strategies and drive new opportunities to closure. Your Impact In the Services Specialist Premium role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our accounts. You will be crucial in increasing Premium Services offerings and penetration within our customers and in increasing our New, Recurring Annual Services ACV, a very important financial metric for Cisco. You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner-facing activities to a conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the guide on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle. * Drive customer experience transformation & intimacy. * Be responsible for the services strategy within our accounts. * Increase Premium Services offerings and penetration. * Enhance New, Recurring Annual Services ACV. * Provide leadership and drive execution of customer/partner-facing activities. Minimum Qualifications * 5+ years of sales experience in related technology fields. * Knowledge of Cisco’s or a competitor’s Professional/Advanced Services portfolio. * Expertise in Outside-In / Consultative selling. Preferred Qualifications * BA/BS degree in technology-related fields or marketing/management * 5+ years of services sales experience in IT or related industry. * Uncovers and understands customer strategies and objectives; identifies and handles multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience. * Understanding of Key Drivers and Strategic Imperatives of relevant Industry. * Solution selling skills aligned to each customer’s unique business problems and strategic objectives. * Ability to develop trusted relationships based on a deep understanding of the customer's perspective. * Collaborate and drive cross-functional team within Cisco through influence to desired outcomes. \#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.