The Account Executive defines business strategies by applying knowledge based on customer market. Responsible for retention and growth of the existing client base through individual efforts and efforts of the account management team to deliver profitable quality service. Manages client assignments. Builds strong customer relationships. Plays a pivotal role in ensuring that or those organization(s) is or are considered and viewed as a key government agency partner and helps position organization favorably when award decisions are made by customers for future needs. Manages, escalates, and drives satisfactory resolution of customers’ technical support, training, service, and infrastructure issues based on organization's product and technology. Proactively and reactively interfaces on-site with government client in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of new/upgraded solutions via ANG. The role works collaboratively with operations, business development, finance, contracts and other ANG functional teams to build a cohesive team approach to growing our book of business.
Essential Functions
The Account Executive is a key member of capture and business development team responsible for building and maintaining relationships with clients. The primary focus of this role is to drive revenue growth by identifying business opportunities, maintaining existing business, selling products or services, and ensuring exceptional customer satisfaction. The Executive Account Manager serves as a liaison between the company and its clients, working to understand their needs and provide tailored solutions.
Key Responsibilities:
Sales and Business Development:
Identify and prospect potential solutions and services through research, networking, and referrals.
Understand client needs and pain points to provide ANG solutioning product or service offerings accordingly.
Conduct product presentations, demonstrations, and discussions to showcase how the company's offerings address client challenges.
Develop and execute effective capture strategies to achieve or exceed business development targets.
Negotiate and close deals while ensuring mutually beneficial outcomes for both the client and the company.
Relationship Management:
Establish strong rapport with clients and strategic partners, serving as their primary point of contact.
Maintain regular communication to provide updates, address concerns, and gather feedback.
Anticipate client needs and proactively propose solutions or enhancements.
Build long-lasting relationships to encourage client loyalty and repeat business.
Account Coordination:
Collaborate with cross-functional teams, including marketing, customer support, and product development, to ensure seamless client experiences.
Coordinate the execution of projects, orders, and deliverables to meet client expectations and deadlines.
Address any issues or challenges that arise, ensuring swift resolution and client satisfaction.
Market and Competitive Analysis:
Stay informed about industry trends, market developments, and competitor activities.
Provide insights and feedback to internal teams to enhance product offerings and strategies.
Sales Reporting and Documentation:
Maintain accurate and up-to-date records of client interactions, sales activities, and progress in CRM systems.
Generate regular sales reports, forecasts, and performance metrics for management review.
May be requested and required to participate in Proposal Support functions due to expertise
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. ANG utilizes a hybrid work environment of in office and remote options.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to remain in a stationary position 85% of the time.Occasionally moves about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, or quickly.Frequently moves standard office equipment up to 25 pounds.Must be able to work indoor conditions 95% of the time.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time hybrid office-remote position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend hours may be required, as dictated by business need.
Travel
Travel is primarily within the Washington, D.C. metropolitan area with regular travel to the Fairfax, VA office as needed. Some out-of-state and overnight travel may be expected.
Experience
15+ years’ experience in the proposal and business capture environment.Former employee experience with the US Government, demonstrated ability to lead, drive capture and generate revenueHigh energy level and excitement about the pursuit and having an impact
Additional Eligibility Qualifications
Displays a high level of verbal and written communication skills to present customers with our understanding of customer needs, requirements, and ability to meet these requirementsKnowledge of military / federal acquisition models, practices, and techniquesExperience in supporting proposal development and other written communicationsMultitasking and attention to detailGoal oriented and highly motivatedResults driven, time management and planning skills, strong grammar and proofreading skills
Education
Bachelor’s degree in business administration, Economics, Marketing, Social Sciences, or a related field preferred.
Security Clearance
Secret clearance or ability to obtain a Secret or above Clearance is preferred
Drug Free Workplace
All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.
AAP/EEO Statement
All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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