Job Description:

Title: Account Associate - Commercial Lines

Hybrid: 1-2 days in office | Las Vegas, NV | Book Focus: Construction, Transportation

About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.

Key Responsibilities:

Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant.Office Support: Assist with general office tasks and administration.Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.Data Management: Maintain accurate and up-to-date data in agency systems.Activity Monitoring: Ensure timely completion of tasks and activities.Communication: Keep the account team informed of workload status and any issues.Service Excellence: Provide proactive and responsive service.Performance Monitoring: Ensure productivity and quality standards are met.Promote Culture: Participate in team building and promote a positive work environment.Continuous Improvement: Seek and adopt best practices.Compliance: Stay updated on company policies and procedures.Professional Development: Enhance technical skills and industry knowledge.Relationship Building: Foster positive relationships with colleagues and leadership.Other Duties: Perform additional tasks as assigned.Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications:

2+ years of industry experience, or 5+ years of related experience in customer serviceThorough knowledge of insurance brokerage and client needsRequired active licensingStrong analytical, problem-solving, and decision-making skillsExceptional customer service, multitasking, and organizational skillsExcellent communication skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)

What We Offer:

Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchEmployee stock plan participationProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environment

What to Expect (Application Process):

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

$50,000.00 to $60,000.00
*Salary range variable based on experience.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.