Expiry Date: 2025-01-05


Purpose of the role:
The Account and Risk Monitoring Agent will be responsible to monitor all accounts opened at
FMB (Business and Private accounts) to ensure all transactions are in line with the account
holder’s profile and to assist Compliance / Fraud and Risk Department with investigations.

Primary Duties and responsibilities
Transactional Banking:
 Daily account monitoring – investigating all flagged account movement and reporting
thereof.
 Administer, monitor and control all fraud related queries and cases in the transactional
banking environment
 Responsible to Suspend or unsuspend accounts when required
 Monitor customer documentation – verify ID’s on selected accounts with Home Affairs
Compliance Reporting:
 Daily transactional report to check and verify all flagged deals listed with feedback to
relevant departments
 Completing of STR reports and submit to Compliance when needed
Fraud and Risk:
 Assist Fraud & Risk Departments with account and customer investigations when needed
 Provide feedback with documentary evidence
 Keep track of all fraud queries and provide feedback to senior management
 Dealing with Subpoena’s to ensure they get to the correct Department / Person
Complaints Register:
 Keep record of all incidents/complaints from branches and send report to Compliance
monthly
 Do spot checks to see that complaints have been resolved


Qualifications:
Matric.
A Compliance and or Risk Monitoring qualification will be an advantage.

Experience:
Banking experience/background with account opening info and documents.

Knowledge and Skills:
The incumbent should be able to demonstrate:
 Good communication skills: ability to interact well with business units verbally and in writing
 Good administrative skills & ability to distinguish – emails; recordkeeping, updating registers;
completing reports to be sent to fraud for further investigation and action – i.e. 10K
transactions & above found to be unusual in alignment to the knowledge business has of the
customer based on account opening documents and source of funds compared to the flagged
transaction values to investigate.
 Completion of STR forms detailing what is suspicious to be sent to compliance for further AML
investigation and possible reporting to the FIC by AMLO
 Ability to distinguish what is suspicious/unusual to report those matters to fraud and to
compliance for further investigation and action – i.e. fraud runs with fraud investigation and
protocols and compliance runs with AML protocols etc.

Additional Requirements:
 Any limited / minimal fraud or investigation background / experience
 Good understanding of the FMB RMCP