Labcorp is seeking an Account Administrator to join our team In **RTP, NC** , This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Account Administrator will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. **Work Schedule: First Shift: Tuesday-Saturday 8:00am to 4:30pm** **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.** **Job Responsibilities** + Act as a liaison between Labcorp and the customer base + Work in multiple databases to research complex issues and questions + Notify clients of test results in a timely and accurate manner + Review test forms for accuracy and report any discrepancies + Participate in activities designed to improve customer satisfaction and business performance + Complete Data Entry Tasks in Excel + Will be working in Lab daily retrieving specimens in walk in cooler with Lab coat and gloves. **Requirements** + High School Diploma or GED equivalent required + Associate's degree or higher is preferred + Previous experience in a customer service role + Experience working in a contact center/call center environment is preferred + Prior healthcare industry, such as a physician's office or a hospital highly is a plus + Knowledge of Microsoft Office suite is required + Experience with Salesforce.com and/or Laboratory Information Systems is preferred + Strong verbal and written communication skills and excellent ability to listen and respond + Must be courteous with strong customer service orientation + Excellent multitasking abilities required + Strong flexibility and the ability to manage and adapt to changing priorities quickly + Bilingual in English and Spanish highly desirable + Able to lift 10 lbs. card board boxes **_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .