Key Responsibilities:
Greet and assist guests with check-in/check-out Handle reservations and guest inquiries Provide information on hotel services and local attractions Address guest needs and complaints promptly Oversee housekeeping and maintenance teams Manage guest records and billing Collaborate with other departments to ensure a seamless experience Supervise and train staff, including scheduling Maintain high standards of hospitality and cleanliness Assist with restaurant service and event coordination  Requirements:
Experience in hotel reception or front desk Excellent communication and organisational skills Proficient with hotel management software (Semper, Night Bridge, Pastel, MS Office) Leadership experience and ability to manage a team Flexible hours, including weekends and holidays Fluent in English (additional languages a plus) Strong knowledge of Stellenbosch and surrounding areas Own transport and good health Experience in restaurant front-of-house, payroll, and accounting is a plus *Only shortlisted candidates will be contacted*