Access Services Night Manager - Spring 2025
Villanova University
Posting Details
Manage library desk services independently during late night hours (Sunday – Thursday) and weekend hours. Supervise and manage undergraduate student desk staff. Conduct circulation services, including supervisor policy overrides as needed. Provide basic to intermediate research assistance; conduct and interpret library catalog searches; refer patrons to subject librarian research services. Acquire and maintain knowledge of library policies; make informed decisions based on library policies, precedent, and operations. Assist with holds and interlibrary loan processing. Conduct additional library tasks as assigned. Assist patrons with library technology. Maintain and troubleshoot public printers, microfilm scanners, and book scanner technology. Maintain and troubleshoot service desk computers and technology. Assist patrons with computer hardware and software problems; refer patrons to UNIT services as needed. Respond to patron complaints and library disruptions, contact Public Safety and Access Services staff as needed. Report desk activities, situations, and issues that require follow-up to Service Desk Coordinators or appropriate Access Services staff. Conduct closing procedures: secure library collections and materials, shut down and secure department areas, conduct preliminary closing walkthroughs, contact Public Safety for final closing walkthroughs. Contact Public Safety for facilities, custodial, and emergency services, such as building maintenance or safety concerns.
Requirements: Must be a currently enrolled graduate student at Villanova University. Excellent verbal and written communication skills; strict attention to detail and reliability are required. Ability to work and make decisions independently required. Ability to perform repetitive tasks with great accuracy and consistency required. Excellent interpersonal skills; able to handle difficult situations; customer service
experience preferred. Experience using hardware (laptops, pc’s, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Blackboard), and wireless network access preferred. Familiarity with the library’s catalog, journals, databases and web search engines preferred.
Additional Information: Spring Semester Library Service HoursMonday – Thursday: 8am – 12am
Friday: 8am – 5pm
Saturday: 9am – 5pm
Sunday: 12pm – 12am
Building Wildcard Access: 24/7
All student employees must complete hiring paperwork online before they can be hired. Also, new student employees must go to the Human Resources Office in person to show original forms of employment authorization and identification required for the I-9 form.
Physical Demands Summary: Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; ability to climb several flights of stairs on an occasional basis. Wage Rate: $15.00/hour Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes Posting Specific Questions
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Position Information Posting Number: 20255359V Position Title: Access Services Night Manager - Spring 2025 Posting Type Student Hours/week: 8.5 -15 Eligibility: Work study preferred but open to all students Semester 2025 Spring Location Falvey Memorial Library Detailed Work Schedule Number of positions: 1 Department: 288-Falvey Library Contact Name: Lorraine Holt Contact Phone/Extension: 610-519-4291 Position Summary Information Job Description Summary: Access Services Night Managers provide supervisory support to the Access Services department of Falvey Library. Night Managers are responsible for conducting the following tasks and procedures:Manage library desk services independently during late night hours (Sunday – Thursday) and weekend hours. Supervise and manage undergraduate student desk staff. Conduct circulation services, including supervisor policy overrides as needed. Provide basic to intermediate research assistance; conduct and interpret library catalog searches; refer patrons to subject librarian research services. Acquire and maintain knowledge of library policies; make informed decisions based on library policies, precedent, and operations. Assist with holds and interlibrary loan processing. Conduct additional library tasks as assigned. Assist patrons with library technology. Maintain and troubleshoot public printers, microfilm scanners, and book scanner technology. Maintain and troubleshoot service desk computers and technology. Assist patrons with computer hardware and software problems; refer patrons to UNIT services as needed. Respond to patron complaints and library disruptions, contact Public Safety and Access Services staff as needed. Report desk activities, situations, and issues that require follow-up to Service Desk Coordinators or appropriate Access Services staff. Conduct closing procedures: secure library collections and materials, shut down and secure department areas, conduct preliminary closing walkthroughs, contact Public Safety for final closing walkthroughs. Contact Public Safety for facilities, custodial, and emergency services, such as building maintenance or safety concerns.
Requirements: Must be a currently enrolled graduate student at Villanova University. Excellent verbal and written communication skills; strict attention to detail and reliability are required. Ability to work and make decisions independently required. Ability to perform repetitive tasks with great accuracy and consistency required. Excellent interpersonal skills; able to handle difficult situations; customer service
experience preferred. Experience using hardware (laptops, pc’s, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Blackboard), and wireless network access preferred. Familiarity with the library’s catalog, journals, databases and web search engines preferred.
Additional Information: Spring Semester Library Service HoursMonday – Thursday: 8am – 12am
Friday: 8am – 5pm
Saturday: 9am – 5pm
Sunday: 12pm – 12am
Building Wildcard Access: 24/7
All student employees must complete hiring paperwork online before they can be hired. Also, new student employees must go to the Human Resources Office in person to show original forms of employment authorization and identification required for the I-9 form.
Physical Demands Summary: Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; ability to climb several flights of stairs on an occasional basis. Wage Rate: $15.00/hour Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes Posting Specific Questions
Required fields are indicated with an asterisk (*).
* Are you currently a registered Villanova student? Yes No * Are you eligible for work study? Yes No I don't know * What is your availability? (days and times)(Open Ended Question)
* Have you ever worked on campus before? If “Y”, what department and semester/year?(Open Ended Question)
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