Posting Detail Information Working TitleAccess, Resource, Compliance (Parking) Officer Position LocationFort Collins, CO Work LocationPosition is fully in-office/in-person Research Professional PositionNo Posting Number202401629AP Position TypeAdmin Professional/ Research Professional Classification TitleTechnical/Support III Number of Vacancies Work Hours/Week40 Proposed Annual Salary Range$40,000 - $42,000 Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! Desired Start Date Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on10/07/2024 Description of Work Unit Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities. It is the mission of this department to provide safe, efficient, multi-modal access to campus and manage parking resources to support campus activities and enhance life in the university community. The department is a self-funded auxiliary of Colorado State University that supports all maintenance and operations as they relate to transportation services on campus. Position Summary This position is accountable for providing exceptional customer service experience regarding transportation, mobility options and parking regulations on campus using infield education, compliance methods, data collection, and reporting tools. Responsible for the safe operation of a department vehicle outfitted with license plate recognition ( LPR ) equipment to monitor campus parking, while complying with all traffic regulations. Operation and understanding of industry specific hardware and software programs. This position regulates, educates, and ensures compliance with university parking regulations, set forth by Board of Governors, to support safe access on Colorado State University campuses. Identify and report public safety concerns from infield observation. Ensure alignment with customer service and maintenance team to provide exceptional service. Position must have knowledge and understanding of front office procedures and alternative transportation programs to identify customer needs and offer appropriate options. Required Job Qualifications + Two years experience in general data entry. + Two years in client facing customer service. + High School Diploma (or GED ). + Must have a valid driver’s license or the ability to obtain a valid driver’s license by the position start date. Preferred Job Qualifications + Experience working on multiple Technology platforms (cell phone, laptop, desktop, tablet) + Safe Driving Training/Certifications + Critical thinking and analytical skills. + Attention to detail. Diversity Statement Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations. Essential Duties Job Duty CategoryEquipment Operation Duty/Responsibility + Responsible for safe operation of a department vehicle, including daily inspection of customized equipment to meet performance standards. + Utilize industry specific license plate recognition software to monitor campus, identifying and alerting to safety concerns and opportunities to improve customer communication and wayfinding. + Learn and understand software configuration to ensure performance and identify ongoing maintenance needs. + Initiate contravention notices and warnings to customers non-compliant with parking regulations through interactive software programs. + Identify system misreads resulting from camera capture area and read rates to initiate manual entries as needed. + Stay current on state and federal regulations related to license plates to anticipate and manage software configuration impact. + Must be proficient user of software and hardware, to include mobile devices to efficiently perform daily regulatory compliance activities. + Maintain high safety standards while making routine vehicle stops monitoring diverse, multi-modal campus. + Comply with traffic regulations to meet the highest safety standards while managing and interacting with onboard equipment. Percentage Of Time60 Job Duty CategoryInformation Processing Duty/Responsibility + Recognize software data integrations (import and export of data to other software applications) to accurately interpret results. + Search, track, and update customer account records in T2 software daily as needed to ensure citation history and vehicle registration is updated and assessable by department. + Utilize Genetec and T2 software to understand daily, weekly, and monthly trends with regards to monitoring performance and customer compliance. + Utilization of reporting to facilitate collaboration with team members, driving continuous improvement in technology platforms and configurations. + Support and comply with university security and privacy regulations, including proper use of passwords to access programs. + Proficient in T2 software to review customer account, vehicles, notes, permits, activities, and correspondence. Percentage Of Time20 Job Duty CategoryCustomer Education Resource Provider Duty/Responsibility + Distribute educational materials regarding parking regulations and payment technology. + Assist campus community with wayfinding and transportation options, utilization of campus map and other resources. + Engage customers to support and promote education and marketing of campus activities and events. + Provide professional communication to productively discuss regulations, answering customer questions that encourage long term compliance. + Learn and provide information regarding regulations, parking permits, payment methods, department contact information (including website and all customer generated emails) and transportation mobility options. + Responsible for understanding front office procedures and processes to support customers with access to campus. + Work in alignment with front office team members to update notes in customer accounts and identify customer outreach opportunities. + Process non-verbal and verbal customer communication to reach successful solutions to resolve, educate, and de-escalate concerns. + Work with team to identify vehicles owners and immobilize vehicles as needed to support safety and customer compliance. Percentage Of Time10 Job Duty CategoryMiscellaneous Duty/Responsibility + Through daily monitoring and reporting identify trends and areas of concern and opportunities for improved service. Implement and comply with department monitoring strategy. + Evaluate office activities to assert action as needed to advise and support team members, facilitating collaborative problem-solving. + Support training and onboarding of new employees. + Maintain and support record retention policies and inventory management. Provide input on ways to improve data collection or resource materials. + Use experience gained while in the field to identify efficiencies. + Evaluate and take initiative in extended learning opportunities, attend seminars or conferences as they are made available or as assigned. + Hours for this position will vary depending on business needs. + Other tasks as assigned. Percentage Of Time10 Application Details Special Instructions to Applicants CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates. Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver’s License Search ContactTommy Crews, tcrews@colostate.edu EEO Statement Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services. The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu. The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu. The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu. Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) . Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. References Requested References Requested Minimum Requested3 Maximum Requested3 Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents + Cover Letter + Resume Optional Documents