Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Required EDP Specialists KSEs:

Minimum 1-2 years experience at PwC and willingness to commit to 1-year assignment in non-utilization role.Demonstrated interest in developing subject matter specialist knowledge in U.S. data protection risk-controls and proprietary solutions.Familiarity with information security industry standards and data protection risk-control frameworks, including administrative, physical and technical (detective and preventive) controls.Familiarity with data protection concepts, personal and non-personal data protection and security concerns (confidentiality, integrity and availability). Familiarity with professional services contracting, including master services and engagement level agreements, and engagement approval processes.  Redline reviews and contract analysis experience is strongly preferred.Project management and information organization, Microsoft Office suite (Excel, Powerpoint, Word, Outlook, Teams) and Sharepoint lists, presentation skills, active listening and coaching presence, continuous learner, process and innovation mindset.

Qualifications:

JD preferred.BA with History or English focus preferred, writing and communications proficiency.Professional certifications in data protection/privacy, information security and supply chain risk preferred.Have a passion working with contracts, detailed text-based procedures and reports, and to love writing guidance and thought leadership pieces.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

December 31, 2024