ASU's Watts College of Public Service and Community Solutions is looking for an Academic Success Advisor Sr. to join our newly redesigned advising team at the Downtown Phoenix Campus. This position is intended for experienced professionals with advanced training in academic advising and substantial experience in student success initiatives. The advisor will play a crucial role in student retention and graduation by supporting students in making timely progress toward their degrees through various support strategies.

In this role, this person will assist students in completing their degree requirements on schedule. They will work alongside a team of advisors and recruiters at the Downtown Phoenix Campus and collaborate with staff from the Online and West Valley campuses to promote student enrollment, retention, and graduation through a mix of in-person and virtual academic support services.

Across recruitment and advising staff, our mission is to help students identify and achieve their academic goals. The Watts Way emphasizes shared responsibility for student success and our commitment to innovating new ways of understanding and supporting our students. It's all about working together to help our students succeed.
 

Provides individual and group academic advising and/or interacts with students in support of academic success. Works closely and collaboratively with students, faculty, and staff to support academic success.Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.Acts as key contributor within advising team to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services by utilizing a variety of university data and programmatic direction to promote student academic success.Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.Establishes and maintains effective professional working relationships.Implements college/department initiatives with a holistic perspective of larger university wide priorities.Collaborates with leadership to provide solutions associated with specific programs or projects.Coordinates a program, portion of a large program, or a group of activities and functions within a department or college directed to the retention and success of the student population. This may include setting timelines, goals, and creating budgets (where applicable).Coordinates training and development related to advising services, projects and programs for staff.Contributes, assesses and evaluates advising policies, projects, or programs and implementation.Prepares detailed documents, proposals, reports based upon analysis.Escalates/redirects urgent or conflicting requests after attempting resolution. May seek to resolve complex issues and takes the lead on projects built around student support.As required, interact with key internal and external stakeholders; act as a course instructor/resource for faculty.Other duties as assigned.

Bachelor’s degree in related field and three (3) years or more of advising or related student services experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

One or more years of experience advising students at Arizona State University Experience in working effectively in an environment subject to quickly changing priorities, especially during busier seasons.Experience in communicating clearly, kindly, and concisely in writing while thinking ahead to anticipate future questions Experience working at ASU with Salesforce, Peoplesoft, and other student support tools, experience working with on-campus learners in-person and virtually. 
 Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse;Required to stand for varying lengths of time and walk moderate distances to perform work.Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 
 The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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