Work where*every moment*matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. *_Position Summary:_* Responsible for identifying, developing, and implementing standard processes to manage the work of the Department of Academic Affairs (AA). Works collaboratively with the AA team and with diverse stakeholders across the organization to create automated, efficient solutions to manage projects, identify learner demographics, and school affiliations. Identifies measures of success to evaluate the AA programs and identifies the tools, methods, and data needed to track AA’s KPIs and data needs. Designs and delivers data reports and visuals for the AA department to accomplish work in alignment with organizational objectives and goals. Reports to the System Director of Academic Affairs. *_Position Responsibilities:_* *Key Areas of Responsibility* *Analytics & Data Support* a. Ability to perform data mining, statistical and quantitative analysis b. Designs, uses and maintains dashboards and reports to monitor key critical performance measurements. c. Compiles data from various sources. Analyzes and interprets data in order to provide alternatives and make recommendations. d. In collaboration with stakeholders from various departments and functional areas, creates reports for project teams in order to manage priorities, highlight risks/issues and share best practices. *Process Improvement and Quality* a. Constantly seeks ways to improve departmental processes, products and policies. b. Leads the evaluation and analysis of all current practice operations and processes, while providing innovative solutions to reduce gaps and minimize waste in the process. c. Seeks and implements opportunities for improvements. Ensure compliance with standard project delivery framework. d. Manages projects and implements corrective actions for large system programs. e. Raises concerns to senior leadership along with recommendations for options/solutions. f. Provides senior leaders with reports on program/project health with enterprise connections and perspective. *Portfolio and Program Management* a. Accountable for managing complex system-wide Academics program portfolio (comprised of smaller projects, initiatives). Executes and delivers using LEAN principles and project management expertise ensuring that full requirements are satisfactorily met on-scope, on-time, and on-budget, with quality and customer satisfaction. b. Manages aggressive deadlines in a rapidly growing healthcare system, and establishes standard work, data capabilities, and processes within an evolving business model. c. Organizes cross-functional meetings and fosters teamwork; drives issue escalation and resolution. d. Ensures that the scope of projects aligns with business and strategic priorities. e. Develops processes and Qlik-view data reports to review and manage project budget, resource allocation, key performance metrics and outcomes by affiliation, learner and other operational needs. f. Manages contractual relationships with key partners both internally and externally. g. Conducts key project meetings for stakeholders, sponsors, teams, etc. h. Creates meeting materials (including agendas, presentations, meeting minutes and other project-supporting materials as required for the project team members) and tracks completion to ensure quality and integrity of deliverables *Strategic Partnership and Collaboration* a. Partners with diverse teams and leaders across the organization on system-wide programs and initiatives. b. Consults leaders and stakeholders on HHC’s integrated project & change management methodology, and data analytics. c. Works collaboratively across project stakeholders to establish roles and responsibilities, effectively manage project expectations, communicate results, mitigate risks, and resolve issues in order to build and populate data lakes, and data analytics abilities. d. Proactively builds and manages strategic relationships with all business partners to optimize performance/results. *_Working Relationships:_* *This Job Reports To (Job Title:*System Director, Academic Affairs *_Requirements and Specifications:_* *Education* · Minimum:Bachelor’s Degree · Preferred:Master’s Degree in Management, Analytics, Health Administration, Public Health, or related discipline *Experience:* · Minimum: o 2-4 years of healthcare-related experience in an administrative or project management role o Knowledge of Microsoft Office products. o Experience with supporting workflow integration · Preferred: o Database knowledge (modeling, ETL) o SQL coding skills o Statistical Analysis (SPSS, R, Python, etc.) – Preferred o Qlikview – Preferred o Crystal Reports – Preferred o ETL experience (Pentaho) *Knowledge, Skills and Ability Requirements:* · Strong problem-solving and critical-thinking skills with the ability to execute with limited information and ambiguity · Requires advanced computer skills (e.g., generating spreadsheet or word processing macros; developing templates for use by other team members; preparing presentations). · Demonstrated leadership, facilitation and networking skills with an ability to identify and solve operational problems and support the mission and vision of HHC. · Demonstrated experience with Lean methodology and Project management · Excellent communication and interpersonal skills. · Demonstrated ability to build and maintain strong and strategic business relationships. · Strong financial acumen, proven ability to connect the linkages of the project results to the financial and business benefits. · Persuasive, collaborative business acumen. · Executive presentation skills and ability to communicate with all levels. · Demonstrated ability to manage multiple priorities. · Demonstrated ability to work in a fast-paced working environment. · Knowledge of project and change management principles and terms. · Demonstrated service excellence and customer service orientation *_We take great care of careers._**__* With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is *your moment.* **Job:** **Other* **Organization:** **Hartford HealthCare Corp.* **Title:** *Academic Affairs Ops Prog Mgr / Academic Affairs* **Location:** *Connecticut-Hartford-560 Hudson St HH E%26R Ctr (10058)* **Requisition ID:** *25154013*