Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

The IT Senior Manager will be responsible for managing and implementing the program vision and delivery of the following components within the territory and regional work streams, including but not limited to communication network, server, telephony, and other software applications. The role will equally be accountable for technology-related projects and engagement with key stakeholders ensuring that project plans are effectively delivered into solutions, milestone outputs and that programme benefits are communicated and realized.  The role will likewise take the lead in the enhancement of the Center’s IT infrastructure – create and review existing processes, resources and systems - resulting in operational changes achieved in the most effective and efficient way.

Key Responsibilities:

IT Service Management

Ensure high availability network infrastructure to provide maximum performance to the Center

Establish the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards

Maximize network performance by monitoring performance, managing network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation

Undertake data network fault investigations in local and global wide area network environments, using information from multiple sources

Secure network systems by establishing and enforcing policies, and defining and monitoring access

Report network operational status by gathering and prioritizing information and managing projects

Upgrade data network equipment to the latest stable firmware releases and optimize the network capabilities at the most effective way

Capacity management and audit of IP addressing and hosted devices within data centers

Liaise with project teams, regional and service desk engineers on a regular basis

Continual Service Improvement

Design and implementation of new solutions and improving resilience of the current technology environment

Working together with the IT Manager, develop overall IT service management strategy and budget

Lead and manage large and complex IT projects, collaborating closely with other technical team and Business partners – ensure proper project monitoring to deliver on time and within budget

Ensure the team stays motivated, helps resolve conflicts and able to make timely decisions as needed to keep the project on-track

Essential Requirements:

Minimum 15  years of experience in an IT function 

Strong knowledge on the following:

Network performance tuning 

LAN, WAN, GWAN, VoIP

Servers - File Server, Application Server, UAT Server, Security Server (Domino, Domain Controller), Common Drive Server, and Communication Server

Network design and implementation

HP, Cisco and Palo Alto products 

Project Management

Cloud services

Annual budgeting 

Strong communication skills in English (day to-day work would be in English)

Ability to manage a 20-member team

Other Capabilities:

Ability to understand complex business scenarios and offer effective solutions, including negotiation

Be able to demonstrate resilience and manage conflicts positively

Be flexible and adaptable to change as  the Company may require, from time to time, for you to attend to tasks - other than those described above but within your capabilities and skill sets, to meet the reasonable needs of the business.

Excellent understanding of customer service with a strong sense of customer focus 

Experience in developing and managing detailed project plans

Able to clearly articulate technical concepts to IT and Business people

Proficiency in Google Tools

Experience in video conferencing, IOS and Android devices will be looked upon highly

Self-starter who is able to work independently and flexible to work outside office hours, if required

Applies commercial and technical expertise by staying up to date in industry standard

Comfortable in a rapidly changing environment and able to manage tasks simultaneously

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees. 

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Information Technology

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Influence, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support {+ 19 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date