The successful applicant will be expected to travel to Guildford as and when required and work a minimum of 30 hours per week. This role has a requirement to work Saturdays and Bank Holidays. Your working pattern will be confirmed by your line manager and on the occasions you are required to work Saturdays and Bank Holidays you will be allocated a day off in lieu based on business needs. There is no requirement to work Sundays.

Proud to serve. Proud to keep justice going.

The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings. 

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. 

Your role

You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently.  You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.  

Your skills and experience

Friendly and approachable manner with excellent customer service skills. Ability to multitask whilst working in a fast-paced environment. Good written and verbal communication skills.IT proficient with the ability to learn and adapt to different technologies and software packages.Excellent Organisational and time-keeping skills  

For a full outline of tasks please see the Job Description attached

Further details: 

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy