As a member of the Emergency Services team, the Emergency Services Migration Manager supports the planning, implementation, and delivery of Inteliquent 9-1-1 Services for its customers. The ideal candidate understands the complexity and critical nature of 9-1-1 call and data delivery and can work with internal teams and originating service providers through call testing, troubleshooting implementation, and ongoing support of various 9-1-1 solutions for our customers. He/she should be self-motivated, focused, and technically astute; with keen insight into human behavior and motivational forces. We are looking for someone who can interface equally effectively with carriers, public safety authorities, highly technical, and non-technical personnel.  This job involves implementation and delivery of solutions that modernize emergency communications and save lives.

 

Essential Functions:

Support the successful implementation and delivery of 9-1-1 services for Inteliquent in collaboration with and under the guidance of the Inteliquent 9-1-1 Program Manager responsible for the customer account.    Conduct outreach and follow-up with Originating Service Providers (OSPs), facilitate planning meetings, and collaborate with internal teams in support of NG9-1-1 Aggregation rollouts.     Support NG9-1-1 Aggregation and Emergency Services Gateway solution migrations, through scheduling and facilitation of  pre-migration and migration testing with customers. Lead or assist in trouble-shooting problems encountered during testing.  Support VPC customer onboarding and troubleshooting  Track customer-specific program metrics and analyze delivery performance and key business performance indicators. Prepare and present status to stakeholders, and Inteliquent leadership as required Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and execute processes, goals, and solutions to ensure implementation excellence and optimal customer experience.   This position will have rotational on-call support responsibility for customer communication in the case of critical 9-1-1 solution incidents.