Organisation Level    Support – The jobs at this level will be task focused supporting defined activities, services or operations.
Band    2

Overview    

Job holders within this Group Profile will undertake daily routine transactional administrative tasks in their area of work in order to support the establishment.

This is a non-operational job with no line management responsibilities.

Characteristics    

Typical tasks associated with this Group Profile include:

•    Provide administrational assistance in area of work
•    Maintain accurate filing system for area of work
•    Respond to queries relating to area of work, redirecting where required.

Job Descriptions relating to this Group Profile    

The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.

•    Support Services Administration : Business Hub
•    Support Services Administration : Records
•    Support Services Administration : Visits Booking
•    Support Services Administration : Welcome Centre

Essential Skills/ Qualifications/ Accreditation/ Registration    

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Hours of Work and Allowances    

37 hour working week

Behaviours    

•    Developing Self and Others
•    Communicating and Influencing
•    Working Together
•    Managing a Quality Service