Directorate: Strategy, Analysis and Planning

Team: Data, Analysis and Insight

Job Title: Senior Data Analyst

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of Criminal, Civil and Family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.   

In 2016 HMCTS embarked on a challenging reform programme with the vision to upgrade our justice system so that it works even better for everyone, from judges and legal professionals, to witnesses, litigants, and the vulnerable victims of crime. This will help to ensure access to justice for all, as well as to consolidate the UK’s position at the forefront of an increasingly competitive international legal market.  To support this transformation, HMCTS published its Data Strategy in 2021, setting out its ambitions to become a truly data-driven organisation.

The Data, Analysis and Insight (DAI) team plays a key role in making HMCTS a data driven organisation. We are a team of data engineers, analysts and data access specialists who provide HMCTS and the Judiciary with timely, accurate and accessible operational management information and analysis that underpins strategic and operational decisions and Reform activities.

To support this, we are currently migrating the data from numerous HMCTS case management systems into a new Azure cloud-based platform, referred to as the Strategic Data Platform. This new platform has already transformed the way we work together, how we work with data and enabled us to add more value than ever to the organisation and the public.

We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply. 

Reporting and Analytics Team 

The aim of the Reporting & Analysis team is to provide timely management information (MI) to Jurisdictional Service Owners (Deputy Directors), Service Managers, operational teams, judicial staff and judges. 

As a member of DAI you will play a key role in transforming HMCTS into a data driven organisation. The role will provide opportunities to work across multidisciplinary teams to gain wider experience, depending on the interests and skills of the post holder. 

About the role

As a Senior Data Analyst, you will support the increased demand and expectations to ensure we deliver our Reform MI products at pace and focuses on reporting for our customers (e.g., Family Public Law and Online Civil Money Claims).

You will work closely with data scientists, data engineers and operational subject matter experts to ensure the information visualised meets customer needs, while providing an opportunity to develop their own skills. There may be line management responsibilities immediately or in the future.

Key responsibilities

Business performance issues & solutions: Analyse business processes and operations through data to understand performance issues. Give recommendations for solutions that will drive improvement.   Build engaging modern data products: Support and at times, lead the development of dashboards, analysis, narrative, and new data tools. Data visualisation: Support the development and dissemination of best practise in reporting and visualising different types of quantitative information to ensure key features of the data are well communicated.  Compatibility across government: Support and develop data solutions using agile methodology and modern tools and platforms.  This may include SQL, Excel, Power BI, R Studio, GitHub, Trello, Python, Azure data services.

People, Communication & Engagement:

Stakeholders’ engagement: Good interpersonal skills and ability to build and maintain strong working relationships with business partners and stakeholders. Influencing skills, with the ability to take a complex ideas, concepts and data sets and communicate their key messages clearly to a variety of audiences.Collaboration: Collaborate closely with the Management Information, Reporting, and Modelling teams to appraise data requirements for analysis and support the development of new KPIs and performance measures. 

What are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

Experience in quantitative data analysis.Good knowledge of:data preparation, exploration, and visualisation in reports in Excel or other tools.data interrogation and querying data from databases (ideally using SQL).application of analytical and statistical methodologies for generating insight and for modelling.Data analysis and presenting results using appropriate visualisations.Confidence in working both independently and with senior stakeholders to challenge business processes.Delivering improved quality services and products by taking creative and innovative approaches.The ability to adjust your focus in response to evolving business needs is fundamental to this role.

Desirable

Some experience of using Power BI, Excel, SQL, R and Python is desirable, but training opportunities will be available. Knowledge of the justice system and the work of HMCTS for Immigration Tribunals and Royal Courts of Justice  would be an advantage.Knowledge of building reproducible analytical pipelines, automation, and version control (using GitHub)Knowledge of Agile ways of working and tools such as Jira and Confluence.Eligibility to join, or membership of an Analytical Profession (for example Government Operational Research Service (GORS), Government Statistical Service (GSS), Government Economic Service (GES), or Digital, Data and Technology (DDAT)). – If you are eligible or currently a member, please specify this on your CV or Statement of Suitability, including the specifics of your eligibility or membership.

Further information can be found within the link below: und within the links below:

Government Analysis Function – The Government Analysis Function is a network for all civil servants working in government analysis. (civilservice.gov.uk)

Further details

Occasional travel may be required dependent on business needs.

Proud to Serve. Proud to keep justice going.