Department Summary

Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our goal at Genentech Access Solutions & Patient Services is to help patients start and stay on their life changing therapies. This internship is part of the 2025 Genentech Healthcare Internship Program (gHIP), and for the Access Solutions & Patient Support department. Please note that the work of this internship focuses on patient support and not the research, manufacturing, or commercialization of our medicines. 

This internship position is located in Portland, Oregon, On-site.  

The Opportunity

Interns may rotate through the following roles during their internship:

Reimbursement Specialist

Investigates patient’s insurance benefits and obtains prior authorization information of Genentech products at the patient/family request.

Functions as an advocate for and a resource to customers and their professional organizations in the areas of reimbursement and managed care.  

Conducts analytical research and provides expertise on reimbursement for new and existing products. 

Case Manager

Educates, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product.

Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the Supervisor to promote high quality of work by Access Solutions staff.

Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistance.

Educates, informs and generally assists patients and their families, as well as other related external or internal parties, on how to navigate the appeals process.

Foundation Specialist

Assist patients and providers in the enrollment process of the Genentech Patient Foundation, which can provide free medication to uninsured and underinsured patients.

Evaluates patient eligibility across key criteria and communicates determinations.

Actively supports product launches, line extensions, and formulation changes.

Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.

Program Highlights

Intensive 12 months, full-time (40 hours per week) paid internship.

Program start date is June, 16th, 2025.

A stipend, based on location, will be provided to help alleviate costs associated with the internship. 

Ownership of challenging and impactful business-critical projects.

Work with some of the most talented people in the biotechnology industry. 

Who You Are (Required) 

Required Education. You meet one of the following criteria:

Must have attained a Bachelor's Degree (not currently enrolled in a graduate program).

Required majors: Any Science or Social Science degree.

Required skills

Prior customer service experience (required).

Preferred Knowledge, Skills, and Qualifications

Proficiency in gSuite.

Prior experience with Salesforce/CRM platforms valued.

Good customer service and phone etiquette skills. All interactions with patients and HCPs are via phone.

Previous reimbursement experience or knowledge valued.

Additional language proficiency is valued.

Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

Demonstrates effective problem-solving skills and provides excellent customer service.

Excellent communication, collaboration, and interpersonal skills.

Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

Attention to detail, strong multi-tasking ability, organizational skills, and effective time management.

Managing Change: Accepts change as positive; Adapts to changing conditions; Departs from accepted group norms of thinking and behaving when necessary.

Achieving Results: Is goal-directed and persistent; Holds self accountable for meeting commitments; Recognizes the contributions of teammates and peers.

Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.

Relocation benefits are not available for this job posting. 

The expected salary range for this position based on the primary location of  Oregon is $28 an hour.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits.

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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.