Client Reference Code: 2024-39759

Company Overview
Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.

This position is eligible to work in a hybrid work model (combination of in-office and remote days).

At a Glance

You’re a motivated rising senior with a 3.0 GPA or higher seeking a bachelor’s degree in one of the following areas listed below from an accredited college or university:
Computer Science,Computer Information Systems,Information Technology,Information Science,Communications,Data ScienceThis is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It’s a full-time, 10-week commitment from May 28, 2025, through August 1, 2025.Benefits include professional development sessions, networking opportunities, and mentorship.

The Spectrum Internship Experience
You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the 2023 Top 100 Internship Programs in the United States by WayUp and Yello. 

Our internships are designed to provide:

Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting. First-rate, hands-on experience in the telecommunications industry. Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.

What you can expect in this role 
As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 28, webinars, community service, cross-functional project, and final presentations.

Role Overview: As an intern in Conversational AI and Hyper Automation for Customer Experience Design and Development, you will play a pivotal role in enhancing customer interactions through innovative AI solutions.

This position offers hands-on experience in designing, developing, and deploying conversational AI and automation technologies that improve customer engagement and operational efficiency.

Internship responsibilities may include:

Assist in Use Case Definition: Collaborate with senior team members to identify and define use cases for conversational AI and hyper automation. Analyze customer pain points and opportunities for automation to enhance the customer experience. Conversational AI Development: Participate in the design and development of conversational AI bots and virtual assistants. Develop and train Natural Language Processing (NLP) models to understand and respond to customer queries effectively. Implement and test conversational flows to ensure seamless user interactions. Automation Solutions: Assist in the development and implementation of automation scripts and workflows to streamline customer service processes. Work with RPA (Robotic Process Automation) tools to automate repetitive tasks and improve efficiency. Customer Experience Design: Collaborate with UX/UI designers to create intuitive and engaging user experiences for conversational interfaces. Conduct usability testing and gather feedback to iterate and improve the design of AI-powered solutions. Integration and Deployment: Support the integration of conversational AI solutions with existing customer service platforms and CRM systems. Assist in the deployment and monitoring of AI and automation solutions to ensure optimal performance and reliability. Data Analysis and Reporting: Collect and analyze data on customer interactions and automation performance.Generate reports and provide insights to improve the effectiveness of conversational AI and automation initiatives.Documentation and Knowledge Sharing: Maintain comprehensive documentation of use cases, development processes, and deployment procedures. Share knowledge and insights with the team to foster a collaborative learning environment.

Here’s what it takes to get started 

Required qualifications

Must be enrolled in an accredited College or University graduating with a bachelor’s degree between December 2025 - May 2026Must have at least a 3.0 GPA or greater in current programAbility to travel locally to Spectrum Intern development events and activities throughout the programAuthorization to work in the U.S. without restrictions or need for Charter Sponsorship 

Preferred qualifications

Object-oriented programming, Java / Go/ Scala, JavaScript Basic understanding of AI, NLP, and machine learning conceptsFamiliarity with programming languages such as Python, JavaScript, or JavaExperience with conversational AI platforms (e.g., Kore.ai, Dialogflow, Microsoft Bot Framework) and RPA tools is a plusStrong analytical and problem-solving skillsExcellent communication and teamwork abilitiesPassion for enhancing customer experiences through innovative technology solutionsAbility to work in a team environmentOral and written skillsOrganizational skillsProblem solving abilitiesProficient in Software including Adobe, Microsoft Excel, and Microsoft Word

Job Code : GGN100

2024-39759
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13533 Business Unit: PTECH Zip Code: 28273

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