The Role

CAP and HPI customers respect and value our products and services. Due to the wide variety of solutions available, from standard electronic products to integrated raw data solutions they may need help or support with their packages. In addition, existing customers may call up for additional items such as a specific CAP valuation or a one off HPI Check.

What You’ll Do

We are seeking a member of the first line support team who will answer a variety of calls and e-mails from customers that are looking for help with their products. These include amongst others:

CAP valuations queriesHPI Check requestsSystem issuesPassword problemsFeedbackComplaints

What You’ll Bring

A track record of delivering high quality customer service and support in a customer focused environmentExperience of working in a technical support capacityUsed to working with processes and seeing things through to completionExperience of the motor tradeCall center experienceAmbitious and self-motivated with a track record of delivering customer focused results in a commercial environmentGood attention to detail and accurate in recording informationGood questioning skills and naturally inquisitiveAble to build rapport and communicate with a variety of peopleWilling to learn and consistently improveA desire to go the extra mile for customers and colleaguesTakes personal responsibility for resolving issues